Privacy policy

Last updated: August 1, 2026

ThermaPaw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ThermaPaw is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Transaction information including items you view, add to cart, or purchase.
  • Communications with us including customer support inquiries.
  • Device information including your IP address, browser type, and unique identifiers.
  • Usage information including how you interact with our Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you visit or use the Services, make a purchase, or contact us.
  • Automatically through the Services via cookies and similar tracking technologies, including the Meta Pixel (Facebook Pixel), which we use to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram.
  • From our service providers including payment processors, shipping carriers, and analytics providers.
  • From our marketing partners including Meta Platforms, Inc. (Facebook and Instagram).

Use of Meta Pixel

Our website uses the Meta Pixel, a tracking technology provided by Meta Platforms, Inc. The Meta Pixel collects data about your activity on our website, including pages visited, products viewed, and purchases made. This information is used to:

  • Measure the effectiveness of our Facebook and Instagram advertising campaigns.
  • Show you relevant advertisements on Facebook and Instagram based on your browsing behavior.
  • Build custom and lookalike audiences for advertising purposes.

By using our Services, you consent to the use of the Meta Pixel as described above. You may opt out of targeted advertising by visiting your Facebook Ad Preferences at facebook.com/ads/preferences.

How We Use Your Personal Information

We use personal information for the following purposes:

  • To process your orders, payments, and deliveries.
  • To communicate with you about your orders and provide customer support.
  • To send marketing communications, which you may opt out of at any time.
  • To show you targeted advertisements on third-party platforms including Facebook and Instagram.
  • To detect and prevent fraud and ensure the security of our Services.
  • To comply with applicable legal obligations.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, for the purpose of hosting and operating our store.
  • Payment processors, for the purpose of processing your transactions.
  • Shipping carriers and fulfillment partners, for the purpose of delivering your orders.
  • Meta Platforms, Inc. (Facebook and Instagram), for advertising and analytics purposes via the Meta Pixel.
  • Legal authorities, when required by applicable law.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify to provide and improve the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Children's Data

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no security system is impenetrable. We retain your personal information for as long as necessary to provide the Services and comply with our legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information. You may also have the right to opt out of targeted advertising. To exercise any of these rights, contact us at support@thermapaw.com.

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you.

To opt out of targeted advertising by Meta, visit facebook.com/ads/preferences.

International Transfers

Your personal information may be transferred to and processed in countries other than where you reside, including the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date accordingly.

Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at:

ThermaPaw Email: support@thermapaw.com

Phone: +1 (616) 207-7349 407

Lincoln Rd, Ste 6H, Miami Beach, FL 33139, United States