Refund policy

30-Day Satisfaction Guarantee

We stand behind ThermaPaw completely. If you are not satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a return or refund.

Eligibility

To be eligible for a return, your item must be unused and in its original packaging. Due to the nature of our product — a topical paw protection wax — we cannot accept returns on items that have been opened or partially used, unless the product arrived damaged or defective.

How to Request a Return

Contact us at support@thermapaw.com within 30 days of delivery. Include your order number and a brief description of the issue. Our team responds within 4-6 hours on business days. Do not send items back without contacting us first — unrequested returns cannot be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us immediately at support@thermapaw.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you — no return required.

Refunds

Once your return is received and inspected, we will notify you of the approval status within 2 business days. Approved refunds are processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or card issuer.

Non-Returnable Items

We do not accept returns on opened or used products, sale items, or gift cards.

Exchanges

We do not process direct exchanges. If you need a different size or variant, please return the original item and place a new order once your refund is approved.

Contact

For all return and refund inquiries:
Email: support@thermapaw.com
Response time: within 4-6 hours on business days