Terms of service
Welcome to ThermaPaw. The terms "we", "us" and "our" refer to ThermaPaw. ThermaPaw operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ThermaPaw is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS
ThermaPaw sells dog paw protection products, including topical wax formulations designed to protect dog paw pads from hot pavement, cold surfaces, salt, and rough terrain.
We have made every effort to provide an accurate representation of our products in our online store. Product appearance may differ slightly from how it appears on your screen due to device display settings. We do not warrant that the quality of any products purchased will meet your expectations beyond what is described on our product pages.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
Our products are intended for animal use only, specifically for dogs. Keep out of reach of children. If your pet experiences any adverse reaction, discontinue use and consult a veterinarian.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ThermaPaw reserves the right to accept or decline your order for any reason. Your order is not accepted until ThermaPaw confirms acceptance via order confirmation email.
Please review your order carefully before submitting. Cancellation requests after an order is accepted may not be accommodated as orders are processed promptly for fulfillment.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.
SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Posted prices do not include applicable taxes or shipping charges, which will be calculated and displayed at checkout.
You agree to provide current, complete and accurate payment information for all purchases. You represent and warrant that the payment information you provide is true, correct, and complete, and that you are authorized to use the payment method provided.
SECTION 5 - SHIPPING AND DELIVERY
ThermaPaw ships to addresses within the United States. Orders are fulfilled through third-party suppliers and shipping carriers. Estimated delivery times are provided at checkout and are estimates only — they are not guaranteed.
We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once your order is transferred to the carrier, risk of loss passes to you.
You will receive a tracking number via email once your order has shipped. For any shipping inquiries, contact us at support@thermapaw.com.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brand names, text, images, graphics, product descriptions, and the ThermaPaw name and logo, are owned by ThermaPaw or its licensors and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or transmit any material from our Services without our prior written consent. Unauthorized use may violate federal and state intellectual property laws.
SECTION 7 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party websites. If you access third-party websites through our Services, you do so at your own risk.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
ThermaPaw is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with ThermaPaw. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and ThermaPaw. You hereby release Shopify and its affiliates from all claims arising from your purchases and transactions with ThermaPaw.
SECTION 9 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.
SECTION 10 - DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Our products are designed to provide paw protection as described. Individual results may vary depending on the dog's breed, size, activity level, and environmental conditions. ThermaPaw's paw wax is not a veterinary product and is not intended to diagnose, treat, cure, or prevent any animal disease or condition.
SECTION 11 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, THERMAPAW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, OR REPLACEMENT COSTS.
SECTION 12 - INDEMNIFICATION
You agree to indemnify and hold harmless ThermaPaw, its affiliates, officers, employees, agents, and service providers from any losses, damages, or claims arising out of your breach of these Terms of Service, your violation of any law, or your use of the Services.
SECTION 13 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts located in Wyoming for any dispute arising from these Terms.
SECTION 14 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page with the updated effective date. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 15 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
ThermaPaw
support@thermapaw.com
+1 (616) 207-7349 407
Lincoln Rd, Miami Beach, FL 33139