Shipping policy

SHIPPING POLICY

Where We Ship

ThermaPaw currently ships to addresses within the United States only.

Shipping Cost

A flat shipping fee of $3.99 applies to all orders, regardless of order size or quantity.

Processing Time

Orders are processed within 1-2 business days of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Time

Once shipped, orders typically arrive within 7-10 business days. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier conditions, weather, or other circumstances outside our control.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your delivery status. For any questions about your shipment, contact us at support@thermapaw.com.

Lost or Delayed Packages

If your package has not arrived within 15 business days of your order date, please contact us at support@thermapaw.com and we will investigate the issue and make it right.

Contact

For all shipping inquiries:
Email: support@thermapaw.com
Phone: +1 (616) 207-7349
Response time: within 4-6 hours on business days